Privacy Policy

Last Updated: January 1, 2026

Digital Quest Room Adventure ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our digital quest room facility, use our website, or engage with our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for an account on our website
• Contact us through our contact forms or email
• Participate in our digital quest room experiences
• Subscribe to our newsletter or marketing communications
• Provide feedback or reviews about our services

This personal information may include:

• Name and contact information (email address, phone number)
• Billing and payment information
• Age and date of birth (for age verification purposes)
• Emergency contact information
• Special accommodations or accessibility requirements

Automatically Collected Information

When you visit our website or participate in our digital quest room experiences, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geolocation data
• Browser type and version
• Operating system information
• Website usage patterns and navigation data
• Game performance metrics and interaction data during quest room experiences
• Cookies and similar tracking technologies

Audio and Visual Data

During your digital quest room experience, we may collect audio and visual data for safety monitoring, game enhancement, and quality assurance purposes. This includes:

• Security camera footage within our facility
• Audio recordings during gameplay for safety purposes
• Screenshots or recordings of digital interfaces for technical support

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, operate, and maintain our digital quest room experiences and related services
• Booking Management: To process reservations, manage appointments, and communicate about your bookings
• Payment Processing: To process payments and maintain billing records
• Customer Support: To respond to your comments, questions, and provide customer service
• Safety and Security: To ensure the safety of all participants and protect our facility
• Experience Improvement: To analyze usage patterns and improve our digital quest room technology and experiences
• Communication: To send you newsletters, marketing materials, and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Technology vendors who maintain our digital quest room systems
• Marketing and communication service providers
• Security and monitoring service providers

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, such as:

• Court orders or legal proceedings
• Government investigations
• Emergency situations involving public safety

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new entity as part of the transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and employee training on data protection
• Secure payment processing systems
• Regular backup and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Booking Information: Retained for 7 years for accounting and legal purposes
• Marketing Communications: Until you unsubscribe or request deletion
• Security Footage: Retained for 30 days unless involved in an incident investigation
• Website Analytics: Anonymized data may be retained for statistical analysis

Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy of your data in a structured, machine-readable format.

Correction and Updates

You can request that we correct or update any inaccurate or incomplete personal information we have about you.

Deletion

You may request that we delete your personal information, subject to certain legal and operational requirements.

Restriction and Objection

You can request that we restrict the processing of your personal information or object to certain types of processing, such as marketing communications.

Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced functionality and personalization
• Marketing Cookies: Used to track visitors across websites for advertising purposes

You can control cookie settings through your browser preferences, but please note that disabling cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

For participants between 13 and 18 years old, we require parental or guardian consent before collecting their personal information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: