Terms of Service

1. Acceptance of Terms

By accessing or using Digital Quest Room Adventure services, participating in our digital quest experiences, or making a reservation, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

2. Description of Services

Digital Quest Room Adventure provides technology-driven escape room experiences featuring virtual reality, augmented reality, and interactive digital puzzle systems. Our services include:

• Interactive digital quest room experiences
• Team building and corporate events
• Private party bookings and special occasions
• Educational technology demonstrations
• Customer support and assistance services

All experiences are designed for entertainment purposes and require active participation from guests. Our adaptive difficulty system ensures appropriate challenge levels for all skill ranges.

3. Booking and Reservations

Reservations can be made through our website contact form, by phone at +1 604 555 6390, or by email at [email protected]. All bookings are subject to availability and confirmation by our staff.

Booking Requirements:

• Minimum age requirement: 12 years old (children under 16 must be accompanied by an adult)
• Group sizes: 2-8 participants per session
• Advance booking recommended, especially for weekends and holidays
• Payment required at time of booking or upon arrival

4. Cancellation and Refund Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our business operations:

Cancellation Terms:

• 24+ hours notice: Full refund or free rescheduling
• 12-24 hours notice: 50% refund or free rescheduling
• Less than 12 hours: No refund, rescheduling subject to $25 fee
• No-shows: No refund or rescheduling

Refunds will be processed within 5-7 business days to the original payment method. We reserve the right to cancel sessions due to technical issues, emergencies, or insufficient participation, in which case full refunds will be provided.

5. Safety and Health Requirements

Your safety is our top priority. All participants must comply with our safety guidelines and health requirements:

Safety Guidelines:

• Follow all staff instructions and safety briefings
• Report any health conditions that may affect your participation
• Wear appropriate footwear (no high heels or sandals)
• Inform staff of any allergies or medical conditions
• Do not participate if under the influence of alcohol or drugs

Health Considerations:

• Virtual reality experiences may cause motion sickness in some individuals
• Flashing lights and visual effects are used throughout our experiences
• Physical movement and coordination are required for some activities
• Pregnant women should consult with staff before participating

6. Code of Conduct

To ensure an enjoyable experience for everyone, all guests must adhere to our code of conduct:

• Treat staff and other participants with respect and courtesy
• Follow all facility rules and staff instructions
• Do not damage or attempt to damage any equipment or property
• Maintain appropriate language and behavior at all times
• Respect the immersive experience of other participants
• Photography and recording are only permitted with staff permission

Violation of our code of conduct may result in immediate removal from the facility without refund.

7. Limitation of Liability

By participating in Digital Quest Room Adventure experiences, you acknowledge and assume certain risks. Our liability is limited as follows:

• We are not liable for personal injuries resulting from your failure to follow safety instructions
• We are not responsible for lost, damaged, or stolen personal property
• Our total liability for any claim shall not exceed the amount paid for your experience
• We are not liable for indirect, incidental, or consequential damages
• Participants engage in activities at their own risk and discretion

8. Privacy and Data Protection

Your privacy is important to us. This section outlines how we handle your personal information:

• We collect only necessary information for booking and safety purposes
• Personal data is protected according to Canadian privacy laws
• We may capture photos/videos during your experience for marketing purposes
• You may opt out of marketing communications at any time
• Detailed privacy practices are outlined in our Privacy Policy

9. Intellectual Property

All content, technology, puzzles, scenarios, and experiences at Digital Quest Room Adventure are protected by intellectual property laws:

• All game content, software, and technology are proprietary
• Recording or reproducing our experiences is strictly prohibited
• Our name, logo, and branding are protected trademarks
• Sharing solutions or spoilers online is discouraged and may violate terms

10. Technology and Equipment

Our experiences rely on advanced technology and specialized equipment:

• Equipment must be used only as instructed by staff
• Participants are responsible for any damage caused by misuse
• Technical difficulties may occasionally affect experiences
• We reserve the right to modify experiences based on technical requirements
• Personal electronic devices may be restricted in certain areas

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website or at our facility. Continued use of our services after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically for any updates.

12. Governing Law and Disputes

These Terms are governed by the laws of British Columbia, Canada, and any disputes will be resolved in the courts of British Columbia. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13. Contact Information

If you have any questions about these Terms of Service or need clarification on any policies, please contact us:

14. Acknowledgment

By using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. These terms represent the complete agreement between you and Digital Quest Room Adventure Vancouver regarding the use of our services.

Thank you for choosing Digital Quest Room Adventure. We look forward to providing you with an unforgettable high-tech escape room experience!